Track Your Order
Follow your order from printing to your door.
How to Find Your Order ID
Your order number is in the order confirmation email we send right after checkout (subject “Your Merchill order”), and in your account under My Account › Orders if you created one. Use the same email address you entered at checkout.
Track Your Order
What the Statuses Mean
| Status | What it means |
|---|---|
| Pending payment | The order was created but payment has not been completed. |
| Processing | Payment received. Your item is being made and packed — this takes 2–4 business days (4–6 business days for hats, jerseys, jackets and Hawaiian shirts). |
| On hold | We need to check something (for example the address or payment) and will email you. |
| Shipped / Completed | Your order has left production. The tracking number is in your shipping email. |
| Cancelled | The order was cancelled before production. Any payment is refunded. |
| Refunded | A refund was issued to your original payment method. |
Production & Shipping Times
Production takes 2–4 business days (4–6 business days for hats, jerseys, jackets and Hawaiian shirts). After that, U.S. delivery takes 4–8 business days and international delivery 12–22 business days. Full details: Shipping Policy.
Tracking Number Not Working?
New tracking numbers usually start showing updates 24–48 hours after the label is created. If there is still no update after 72 hours, email [email protected] with your order number.
Lost or Damaged Package?
If tracking has not moved for 7 days, a package shows delivered but you cannot find it, or it arrived damaged, email us within 30 days of the delivery date (or the latest estimated delivery date). We will work with the carrier and send a free replacement or a full refund under our Return & Refunds Policy.
Still Need Help?
Write to [email protected] — we reply within 24 hours on business days.
Last updated: October 11, 2026