Contact Us

Questions about a design, a size, timing or an order you already placed? Write to us — a real person reads and answers every message.

Customer Support

Email: [email protected]Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed Saturday, Sunday and U.S. federal holidays.
Response time: we reply within 24 hours on business days.

Business Information – Merchill

Merchill
800 Fowler St NW
Atlanta, GA 30313
United States
Email: [email protected]
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Closed Saturday, Sunday and U.S. federal holidays

We are an online-only shop and this address is not a retail store. Please do not mail returns to it unless we ask you to — start every return or replacement request by email so we can send the right instructions.

What We Can Help With

  • Choosing a size or style before you order
  • Delivery estimates for a gift or an event date
  • Changing or cancelling an order within 6 hours
  • Tracking a package or a delivery problem
  • Damaged, misprinted or wrong items
  • Billing and payment questions

Please include your order number, and a clear photo for damaged or wrong items. These pages answer most questions: Track your order · Shipping Policy · Return & Refunds Policy · FAQs

Send Us a Message

Use the form below and we will reply by email within 24 hours on business days.

    Last updated: October 11, 2026